Error 13 (Motor Overheat) or Error 49 (Tour Only) – What to Do? – Meet One Trike

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Learn what Error 13 or Error 49 means on your e-trike, why it happens, and how to fix it. Includes troubleshooting tips and when to contact support.

📌 What Does Error 13 or Error 49 Mean?

If your e-trike displays Error 13 (or Error 49 on Tour models only), this indicates that the motor overheat protection has been activated.

This is not a system failure — it is a built-in safety feature designed to protect your motor.

🔥 Why This Happens

The motor temperature may increase under certain riding conditions. When it exceeds a safe limit, the system will temporarily limit operation to prevent damage.

This protection is also part of UL safety requirements, helping extend the lifespan of your motor.

⚠️ Common Situations That Can Trigger This Error

This usually happens when the motor is under high load at low speed, such as:

Riding on grass or soft terrain Climbing hills or slopes Carrying heavy loads Starting from a stop with high throttle or high assist level

✅ How to Fix It

Please follow these steps:

Stop riding the e-trike Wait for 1–2 minutes to allow the motor to cool down Turn the system back on (if needed) Resume riding normally

In most cases, the error will disappear automatically once the motor temperature returns to a safe level.

🚨 When Should You Contact Support?

Please contact us if:

The error appears frequently during normal riding conditions The error does not clear after cooling down The e-trike cannot return to normal operation

Our support team will be happy to help diagnose the issue.

❓ FAQ

Is Error 13 or Error 49 a defect?

No. This is a normal protection mechanism, not a malfunction.

Why does it happen more on grass or hills?

These conditions require high torque at low speed, which generates more heat in the motor.

❓ Need More Help?

Your cooperation helps us restore your e-trike to its best performance.

If the issue persists or you need further assistance, please don’t hesitate to contact the Meet One Customer Support team. We’re here to help and will be happy to assist you further.